Faq
Frequently Asked Questions
No Doubt There Are A Lot Of Questions About This Process. Many Of Them Can Be Answered Below
What are the categories of water?
What Should I Expect With Each Type Of Category?
Category 1
What To Expect With Category 1
- What Cannot Be Dried In Place?
- Vinyl/Linoleum
- Ceramic Tile (except in rare cases)
- Wood Floors (except in rare cases)
- Laminate/Pergo
- Cabinets/Vanities
- Insulation
- MDF Baseboards/Trim
- “Pet” carpet pad
How Much Equipment?
Category 2
What To Expect With Category 2
- What Cannot Be Dried in Place?
- Vinyl/Linoleum
- Ceramic Tile (except in rare cases)
- Wood Floors (except in rare cases)
- Cabinets/Vanities
- Insulation
- MDF Baseboards/Trim
- Carpet Pad
How Much Equipment?
In a Category two water loss, the more equipment that is on the water loss, the faster it will dry and the less likely it will be that materials will have to be removed. This also means it will be noisy and it will be hot inside the home.
Hotel arrangements may need to be made in order to make sleeping more comfortable. Turning off the equipment will only prolong the drying process and will ensure the likelihood of materials becoming non-salvageable.
Category 3
What to expect with category 3
No Drying in Place Except for Structural Materials
– In a Category three water loss the industry standards require that we remove everything that came in contact with the water. No building materials are salvageable in a Category 3 water loss, except for the structural framing of the building, the concrete foundation or tile on concrete. All other building materials must be removed!
Cleaning Contents
Hard surface contents such as plastic, glass and metal can be sanitized with an antimicrobial agent by our technicians while they are onsite.
Soft goods and fabrics can be picked up by one of our Certified Esporta Operators, cleaned at our facility and brought back to your home.
How Much Equipment?
Why do you not provide an estimate?
Don’t most contractors provide estimates before beginning work?
Price list
This is an emergency - like an ambulance ride
Can I still get an estimate?
Insurance Agent Vs. Insurance Adjuster
Do I call my agent? What is an adjuster?
Your Insurance Agent
In a society where everyone is out for their own bottom dollar, your insurance agent is also looking out for his/her own bottom dollar. If you call your insurance
agent they will likely tell you to obtain up to 3 different bids before doing anything. What they are actually trying to do is get you to forego the claims process so that your claim does not go against the profit of their agency. They are not really looking out for your best interest, but rather their own
Who Do I Call Then?
The best place to start is by calling your insurance claim center where you will speak to a claim center representative. At minimum that representative will be able to get a claim started for you and get your claim assigned to an adjuster. They will not ask you for bids. They will not delay the mitigation process. They will simply help you make a claim.
Your Insurance Adjuster
The adjuster that gets assigned to your claim is the person that is the most knowledgeable about your insurance policy, coverages, coverage limitations, etc.
However, do not expect your adjuster to be an expert in the water, fire or mold mitigation process. They rely on restoration professionals for that.
Your adjuster is your point of contact for your insurance claim. He/she knows the most about your policy. He/she is whom our office will work with, on settling the amount of our final invoice, in a timely fashion. Your adjuster will also work with your contractor to make sure the funds that are needed for your project are released in a timely fashion.